Privacy policy

Orthèses Talaria - Privacy policy

1. General Information

1.1 Introduction

Privacy protection is crucial for Talaria Group (hereinafter referred to as “the Organization,” “we,” “our”). Therefore, we have implemented protective measures and sound management practices for your personal information in accordance with applicable laws.

This privacy policy (the “Policy”), to be read in conjunction with the website’s terms of use and service agreements concluded with the Organization, outlines our practices regarding the collection, use, processing, communication, and retention of personal information from our clients, visitors, and users.

By using our website (the “Website”) or any of our services, you agree that we may collect, use, process, disclose, and retain your personal information in accordance with the terms described herein. If you do not agree to comply with and be bound by this Policy, you are not authorized to visit, access, or use our website or services or share your personal information with us.

This Policy does not apply to the personal information of employees, representatives, and consultants of the Organization, or any other person affiliated with the Organization, as well as any information that does not constitute personal information as defined by applicable law.

1.2 Personal Information Protection Officer

Questions, comments, and complaints regarding the Policy and the Organization’s privacy practices can be addressed to our Personal Information Protection Officer at the following coordinates:

Email: Jonathan Jutras

Address: Talaria Group Attn: Personal Information Protection Officer 8655 Street, Emilien-Letarte Avenue Saint-Hyacinthe (Quebec) J2R 0A4, Canada

2. Definitions

The following words and expressions, when appearing with an initial capital letter in the Policy, have the meanings ascribed to them below, unless implicitly or explicitly waived in the text:

  • “Service Provider”: any natural or legal person processing data on behalf of the Organization. These are third-party organizations or individuals employed by the Organization to facilitate services, provide services on behalf of the Organization, perform services related to the services, or assist the Organization in analyzing the use of the services.

  • “Personal Information”: any information concerning an individual that allows identification, directly or indirectly, revealing something about the identity, characteristics (e.g., skills, preferences, psychological trends, predispositions, mental abilities, character, and behavior of the individual concerned), or activities of that person, regardless of the nature of the medium and the form in which this information is accessible (written, graphic, sound, visual, computerized, or otherwise).

  • “Sensitive Personal Information”: refers to Personal Information that, by its nature or due to the context of its use or communication, raises a high degree of reasonable privacy expectations. It may include, for example, medical, biometric, genetic, or financial information, or information about sexual orientation, religious or philosophical beliefs, union membership, or ethnic origin.

  • “Personal Information Protection Officer”: the person responsible for the implementation of this Policy, whose coordinates are identified in section 1.2 of this Policy.

  • “Services”: Services refer to the Website and all related services offered by the Organization, including professional services and, if applicable, associated media, printed documents, and “online” or electronic documentation.

3. Processing of Personal Information

3.1 Collection of Personal Information

Your consent to share your personal information with us.

For the Organization, respecting your privacy and the confidentiality of your data is paramount. Therefore, we have developed this privacy policy to inform you about what information we collect, how we process it, and when we need to disclose it to subcontractors or third parties.

By your consent, you authorize the Organization to collect and process your personal information necessary to provide you with our services. Be aware that you remain in control of your personal information at all times, and the consent you give us at the time of collection or processing of your personal information can be withdrawn at any time. We will ensure to respect your choice in accordance with our legal obligations.

Moreover, it is crucial to read this Policy in conjunction with our document regarding the Website’s Terms of Use. In the course of our activities, we may collect, process, and use various types of Personal Information that you provide to us if the law allows us to, including the information listed below:

Via our Website:

  • Contact details, such as your name, email address, and the name of your company, to subscribe to our newsletter or create a user account with us;
  • Contact details, such as your name, phone number, email, availability, and the reason for your visit when you request an appointment at one of our partner clinics;
  • Professional or employment-related information, such as your resume, place of employment, titles or government positions, employers, owned businesses, salary or self-employed income, as well as information about your criminal history and other information you provide when applying for a job with the Organization;
  • Information automatically collected during the use of the Website and our services, including:
    • Connection information and other information about your activities on the Website, such as your IP address, the pages you have viewed, the time and date of your visits, the type of browser you are using, your device’s operating system, and other hardware and software information;
    • Geolocation data, such as your IP address, precise or approximate location determined from your IP address or mobile device GPS (depending on your device settings).

In the fulfillment of mandates entrusted to us:

  • Medical information;
  • Information related to products or services, such as information about the services we have provided to you;
  • Transaction and payment information, such as the payment method used, date and time, payment amount, billing postal code, your address, and other related information;
  • Information you choose to provide or transmit to us, for example, when you fill out a form, respond to surveys, or communicate with one of our employees or representatives.

In each case, this Personal Information is processed in accordance with the legitimate and necessary purposes listed in section 3.2 below. Furthermore, we ensure to collect and process only the data and Personal Information necessary for the purposes for which you provide them to us. If any subsequent use of your Personal Information were to occur, we will obtain your consent as required by law.

3.2 Purposes of Processing

The Organization processes Personal Information for various legitimate and necessary purposes, including but not limited to:

  • Managing and maintaining the Website and our services, including processing user registrations, providing customer support, responding to inquiries, and delivering and managing the services offered;
  • Carrying out your requests and providing you with information about the products, services, and transactions you request;
  • Analyzing, improving, and customizing our services and the content and advertising on our Website;
  • Securing and protecting our rights, assets, and operations, as well as those of our users and third parties;
  • Investigating, detecting, and preventing fraud and other illegal activities, and protecting against harm to the rights, property, or safety of the Organization, our users, or the public;
  • Complying with applicable laws and regulations and providing information to comply with legal obligations or governmental requests;
  • Conducting research and analysis of user behavior and preferences, as well as performing market research and analysis;
  • Recruitment purposes and managing job applications, including assessing your qualifications for the positions for which you have applied and contacting you regarding potential employment opportunities.

3.3 Legal Basis for Processing Personal Information

The Organization processes your Personal Information based on the following legal bases:

  • Your consent to the processing of your Personal Information for certain purposes (e.g., marketing and advertising);
  • The necessity of processing for the performance of a contract to which you are a party or for taking steps at your request prior to entering into a contract;
  • Compliance with legal obligations to which the Organization is subject (e.g., tax and accounting obligations);
  • The legitimate interests pursued by the Organization or a third party, provided that your interests or fundamental rights and freedoms that require the protection of Personal Information do not override those interests (e.g., ensuring the security of our services, conducting analytics, improving our services).

3.4 Data Minimization

The Organization will process Personal Information in a way that is compatible with and relevant to the purposes for which it was collected or authorized by you. To the extent necessary for those purposes, we will take reasonable steps to ensure that Personal Information is accurate, complete, current, and reliable for its intended use.

The Organization will retain Personal Information we process on behalf of our clients and users for as long as needed to provide services to our clients and users or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

3.5 Rights of Data Subjects

As a data subject, you have certain rights regarding the Personal Information we collect, use, process, and retain. These rights include:

  • The right to be informed: You have the right to be informed about the collection and use of your Personal Information. This information is provided through this Privacy Policy and other communications made at the time of data collection.
  • The right of access: You have the right to access your Personal Information held by the Organization.
  • The right to rectification: You have the right to request the correction of inaccurate or incomplete Personal Information.
  • The right to erasure: In certain circumstances, you have the right to request the deletion of your Personal Information.
  • The right to restrict processing: You have the right to request the restriction or suppression of your Personal Information in certain circumstances.
  • The right to data portability: You have the right to receive your Personal Information in a structured, commonly used, and machine-readable format and have the right to transmit this data to another controller.
  • The right to object: You have the right to object to the processing of your Personal Information in certain circumstances.

To exercise your rights, you may contact the Personal Information Protection Officer using the contact information provided in section 1.2.

3.6 International Transfers

The Organization may transfer your Personal Information to countries other than the one in which you reside. These countries may have data protection laws that are different from the laws of your country. When such transfers occur, we take appropriate measures to ensure that your Personal Information remains protected and secure.

3.7 Security Measures

The Organization takes appropriate and reasonable measures to protect Personal Information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. These measures include, but are not limited to, the use of firewalls, secure socket layer (SSL) encryption, and secure server facilities.

While we strive to protect your Personal Information, no data transmission over the internet is entirely secure. Therefore, we cannot guarantee the security of any information you transmit to us and you do so at your own risk.

3.8 Cookies and Similar Technologies

The Organization uses cookies and similar technologies to enhance your experience on our Website. Cookies are small text files placed on your computer or mobile device when you visit a website. They help us understand how you interact with our Website, remember your preferences, and provide you with a customized experience.

By using our Website, you consent to the use of cookies and similar technologies as described in our Cookie Policy. You can manage your cookie preferences through your browser settings. Please note that if you disable cookies, some features of our Website may not function properly.

3.9 Third-Party Links

Our Website may contain links to third-party websites, services, or applications that are not owned or controlled by the Organization. This Privacy Policy does not apply to third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

3.10 Children’s Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect Personal Information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with Personal Information without your consent, please contact us using the information provided in section 1.2, and we will take steps to remove that information from our systems.

4. Changes to the Privacy Policy

The Organization reserves the right to update or modify this Privacy Policy at any time and without prior notice. We will indicate the date of the latest update at the beginning of the Policy. Please review this Policy periodically to stay informed about how we are protecting your Personal Information.

If there are significant changes to the Privacy Policy or the way we process your Personal Information, we will provide you with notice through our Website or other means, as appropriate.

5. Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy or our privacy practices, please contact the Personal Information Protection Officer using the following information:

Email: Jonathan Jutras

Address: Talaria Group Attn: Personal Information Protection Officer 8655 Street, Emilien-Letarte Avenue Saint-Hyacinthe (Quebec) J2R 0A4, Canada